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What Should You Do If You Are Discriminated Against Because You Have A Service Dog?
If you believe that you have been discriminated against because of your service dog, you will need to present facts in order to file a complaint. You should be able to do that by documenting what happened. Writing everything down will help because you won’t be able to remember all the details when you do get a chance to report the incident.
Your notes are there to bolster your claims and a detailed account could help your case’s progress transpire faster. Here’s what you should write down when you document:
- The time, date and place when the incident occurred. If possible, include the phone number of the establishment.
- The name of the person whom you believe discriminated against you. If you don’t have the name, a description of the person’s physical appearance will help.
- What transpired between you and the person involved. Write down what you said and what you heard the other person say.
- If the incident was covered in the news, keep newspaper clippings or video copies if it was on television.
- If you can, also get the names, address and phone number of the witnesses.
- You should also write down what you felt about being discriminated against.
Filing A Complaint Against Discrimination
The next thing to do is file what you have documented at appropriate agencies such as the district court or your state’s Human Rights Commission. Make sure to check first because some states provide limited protection on service dogs’ cases.
You could also file through the Department of Justice by sending your documentation to the following address:
U.S. Department of Justice
950 Pennsylvania Avenue, NW
Civil Rights Division
Disability Rights – NYAVE
Washington, D.C. 20530
Some incidents might require filing within a year of the incident. For more details about this, refer to the Americans With Disability page.
Lastly, you might also want to share the incident on internet sites like Ripoff Report and Trust Pilot.
About the Author: The writing team at Service Dog Certifications is made up of folks who really know their stuff when it comes to disability laws and assistance animals. Many of our writers and editors have service dogs themselves and share insights from their own experiences. All of us have a passion for disability rights and animals.
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I am being discriminated because I have emotional support dog for my seizure and anxiety
Everytime i go into the cheveron station and take my registored service dog with me the cashier starts talking down to me telling me that my dog isnt my service dog. I showed him her registration papers and he still tells me that he talk to a cop and hes going to have a crimnal tresspass warrent put against me and just bowing up on me wanting to just argue with me about something he talked to a cop about telling me she insnt my service dog over and over again.
I feel that I have been discriminate because of my service dog I am currently rented a place for a month the person that I rented from assure me that she was happy with me staying here and she said that I could stay 3 more months and two weeks after that she changed her mind leaving me with out a place to stay I guess that it’s because of my service animal she probably think that my dog will destroy her house in those 3 months she use to text me every day now she doesn’t and had ask me to move out and soon as my month is over and she keep on saying we don’t allow any guest with pets a service dog is not a petI don’t want to name the company that is associated with this rental I send an email to the ceo I wouldn’t want to open a case up
Service dogs are not required to be registered, as registration can be obtained online by anyone. The ADA does not require registration, and savvy business owners will suspect anyone who offers paperwork as “proof” that their dog is legitimate.
If you have a dog that provides at least one service or task for you that you yourself cannot perform, it is a service dog. Stop offering paperwork, because the businesses that have no clue are now asking for paperwork from the rest of us, and we don’t have it. You are not helping those of us who are following the ADA. Go to the ADA.gov website and read the rules.
Support animals do require paperwork. If you have an emotional support dog or therapy dog, get a dr. note.
We try to make it very clear throughout our website and articles that you cannot qualify for a service dog by registering it or obtaining an ID card or registration. The service dog paraphernalia we offer is for legitimate service dog owners who want these items to help signal to others that their animal is not a pet but a working animal. It is very common for service dog owners to have ID cards, vests and other accessories. It is unacceptable for anyone to pretend they have a service dog when they do not by showing these items.
I’m sorry you have to go through that.I have a service dog for my seizures. He is a alert dog. I was kicked out of a hotel and most recently Walmart.
The days inn at 63 marco dr in decatur Alabama has a manger who threaten myself, my husband, and my service dog do to his breed.
He saidnif I didnt provide doctors papers for my dog he was calling the law and having myself and my husband for lying about my dog being a service dog.
Also told me that do to my dogs breed (he claimed “a pit bull” as the breed)
When my dog is in fact an American Pit Bull Terrier not a falsely labeled breed he count be a service dog and that he knew all the laws and rules there were to know about what the ADA allowed and didnt allow.
He was aggressive and irrational in his behavior.
My sister has a seizure alert service dog and has been kicked out of three different motels. One motel told her she could have her dog bit would have to pay an extra $20 every week to have her. My sister cannot be without her dog due to her seizures. How can people get away with this type of discrimination? One motel said no due to the fact that the owner of the motel just don’t like her.
Hi everyone, does anyone might have knowledge of an honest lawyer (firm), who practices service-dog discrimination within/nearby Napa, California?
My service-dog (psychiatric-PTSD) was denied access to the inside of a business, we were compelled to leave the business just because I was being accompanied by a dog. I kept elaborating on the why I have a service-dog, but this owner was so focused to disregard my ADA disability rights. I was compelled to remove my service-dog just because she is a dog. I had to leave my service-dog inside my car in order to retrieve my personal belonging which I left inside the business.
I have filed a Police Report, in the process to submit a DOJ complaint report, finally my intention is to carry-out a lawsuit toward this business order.
I am having trouble trying to find a lawyer who is honest and have successful outcomes.
Thank you for the help.
ttacks and his task is pressure therapy during panic attacks if I am on the floor as well as grounding by licking my palm during anxiety attacks.
I reported the nurse to the hospital and then the charge nurse got me in a room right away and they administrator questioned me about if my dog was a service dog and apologized that maybe the staff is didn’t know – and even he didn’t understand what a psychiatric service dog was even with his printed laws on paper. They were nice and KNEW my SD should have been allowed.
I also called the discrimination reporting number and they called me back to ask me what happened and they were going to investigate. I just don’t know what to do now😐
Yes i believe i was discriminated because my dog I can’t find any where to.rent I’m facing being homeless and today I asked the owner of sunrise inn if I could have my service dog.
He said no dogs or cats allowed. I have p.t.s.d. and have panic attacks real bad my dog helps me mentally. All the other motels dont mind but I can’t afford the rent on other places what can I do.it dont seem right I was told that some other people that rent there have dogs if so that’s not right I’m in a bad way right now what can I do no home only my disability to live on and I have health issues
If you have a service dog, you don’t ask; you tell. There is no paperwork required for a service dog. If this dog provides for you a service or task that you cannot do on your own, then it is a vital addition to your life. IF it is an emotional support dog, please see a dr. to get confirmation of his need and keep the paperwork handy. There are businesses that have no idea what to do with a service dog so they make up their own rules. Go to ADA.gov and read the rules and regulations regarding service and support animials. and keep it tagged on your phone in case you need it. Best wishes to you.
I went to a Missouri State Prison for a visit with my nephew. I had my paperwork showing my dog is a registered service dog. Three guards said it was legitimate, but one guard said I had to get special permission to bring her with me. This guard told me I could not visit because I was an aunt and not immediate family. However, she told someone else it was because I was dressed inappropriately with black jeans, a green t-shirt and tennis shoes. Then she finally admitted she wouldn’t let me visit because I had my service dog. I think this is definitely discrimination.
We should also clarify that you do not need any paperwork to prove you have a service dog.
****** bar did not let my PSD into the bar even after I explained how he was a PSD because they would not accept the fact he was a service animal and they wouldn’t look at my letter explaining how he was one. They just assumed I was a person lying about their service animal when I wasn’t and would not let me in. Even after the “owner” came out of another bar drunk and he was so rude and aggressive and pushed me away saying you can’t come in because you’re lying about you’re service animal when I wasn’t and tried to provide him with my legal form of a psychiatric service animal form.
We’re sorry to hear about your experience. You do not need to show any documentation to prove you have a service dog. Third parties can verify a service dog by asking two questions: 1. Is the service dog required due to a disability? and 2. What work or task has the dog been trained to perform?
Greetings, I’m in a situation where my service dog Han Solo was singled out by a cashier saying that dog is not allowed… Service dog or not, dogs aren’t allowed in here. I replied he’s registered and certified i showed he’s Service Dog I.D. card. She replied i don’t want that dog in my store.
I need help in filing a complaint- Han was wearing his Service Dog Vest with his light locator on. He is a Red long haired dachshund. He did not bark at anyone he’s very quite stays by my side didn’t do anything in the store to deserve to be kicked out.
Other people in the stored commented that’s not right.
Any helpful information to file and to contact and attorney.
We do not provide any legal assistance or referrals, but we note that you should not have to show any document or have service dog accessories in order to be accommodated. It seems the cashier was not trained in proper service dog verification protocols: they can ask two questions to verify a service dog under the ADA: 1. Is the dog required because of a disability? and 2. What work or task has the dog been trained to perform?
I have done all of that and still have no ability to purchase a ticket and fly on Allegiant airlines. Their ACAA person and the DOT are a dead end street. I have traveled with my medical alert service dog since 2017 and Boomer has flown commercial airlines 34 times so far…plus he’s been to Italy. I wish there was some sort of checks and balances…but, there is not. Yes, technically the ACAA is supposed to protect my rights – BUT IT DOES NOT!
Best Western in Townsend tn, refused to allow my mother in the breakfast aera with her emotional support dog enclosed in a pet stroller.
Unfortunately, emotional support animals do not have a right to be in places like hotels and restaurants. Only service dogs qualified under the ADA have such public access rights.
My service dog was approved acceptance at the ********, in ********, CA, prior to my arrival yesterday. I have the text exchange with the manager of that motel from when I booked my stay. When I arrived yesterday, I encountered a rude front desk employee who told me dogs weren’t allowed. I had left my dog in the car with my adult daughter while I checked in.
I explained that he’d been approved at their motel by the manager and she said, “Well that wasn’t me and I’m working here right now and telling you, he can’t come in!” I explained to her that I’d had both cancer and my left hip replaced and was allowed entry to all establishments w/him. That’s when she discriminated against me openly by mocking me, “Well, you walked in here okay and you sure don’t look like you need a service dog!”
What is a person supposed to “look like” when they’re handicapped or have limited mobility in some way? A heated exchange between myself and this desk clerk continued and it kept getting worse. At one point she grilled me about what type of dog he was (breed) and how me needing him to walk up stairs along the rocky cliff areas near the beach wasn’t a “good enough” reason, in her opinion, for needing such a pet!
Finally, I asked for her name and told her I’d be getting an attorney involved. As a result of this, I had to immediately seek other accommodations at a neighboring motel; all the others were booked. . The motel which accepted us, had multiple staircases to the only room available. As a result of having no choice in climbing up and down those staircases during our stay, my hip has been acting up.
I filed a complaint against the offensive motel clerk with bookings.com, the online company which had communicated with me about my motel stay in advance. They reassured me that service dogs were allowed at this motel. When they reached out to this motel via phone call, this rude clerk hung up on them once she learned they were calling with regards to my complaint.
I intend to get an attorney and sue this motel due to this incident.
Sorry to hear about the issues you had with your motel. No one should presume someone doesn’t need a service dog because the handler doesn’t “look” disabled. Many disabilities cannot be detected visually, which is why in those cases the ADA provides two questions you can ask to verify whether a service dog is valid.
My service dog and I were discriminated by Allegiant Airlines yesterday, July 27th at 7pm on a flight from BWI to PGD. My dog is trained and registered to me for a number of reasons. My dog, Jasper has flown with me about 5 times with JetBlue, Frontier, American, Delta and United – no one has ever denied entry. As soon as we walked into the empty BWI airport, the guy behind counter pointed at us and keep saying “No”. I felt very harassed. I said “Excuse me, are you speaking to us?” All he kept saying was “No, that dog is a no”. My service dog did not do anything wrong, he was standing next to me, looking around to learn the environment. I had all the correct paperwork for the airline company, I even called 1 week before to confirmed that everything was approved and set. My boarding pass had service dog assistance requested. This man “Ricardo Agub” denied entry on my dog due to his face, and claims that my service animal should be looking away… He did not show any signs of aggression, he wasn’t not jumping on people. He was being the bestest boy. I’m insulted and very upset, I have photos of this ugly man and I have photos of my dog being next to me.
I was discriminated against just yesterday due to the fact alone of having service animal, furthermore Forced out of the hotel I booked for 2 nights, from 20-22, on the 21st cuz reception seen husband walking our service animal, WHICH IS discrimination at it’s finest, I had documentation to prove he was registered etc they didn’t care. Apparently they think a “no pet”policy applies to service animals, which it does not. Have been on phone since yesterday trying to get something done before I take legal action yet nothing has been done. It’s disgusting and DISPICABLE and that’s why their are laws to protect us to this sort of injustice but everyone fails to realize that fact.
You should be aware that you do not need to present any form of documentation for service dog accommodation. That means you do not need proof of registration, an ID card, tags, etc. Please see this post for more details about service dogs in hotels: https://www.servicedogcertifications.org/service-dog-rules-for-staying-in-hotels/
My service dog and I were discriminated by Rout 66 Hotel in Albuquerque New Mexico. We made reservations under the name of Kenneth Johnson, we made reservations and at the time when we arrived there Ray at the desk questioned what service my dog provided my husband told them she was an emotional support dog and he told us it wasn’t the same. We have stayed there plenty of times in the past with no problems . According to Ray emotional support dogs are not allowed. We offered documentation and he told us it didn’t matter.
Unfortunately the hotel employee is correct – emotional support animals do not have rights when it comes to hotel rooms. They are only protected in residences under Fair Housing rules. The only assistance animals with access rights to hotels are service dogs.