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Do you have a question or need assistance? Please tell us a bit about it and we’ll gladly help ensure everything runs smoothly for you!
You will receive an email from us once your order has been processed and shipped.
Standard orders are processed within 3–4 business days and shipped via USPS First Class Mail.
Vests are shipped separately and may take 5–10 extra business days to arrive.
We cannot guarantee a delivery date as this will depend on USPS.
If your physical order is time sensitive and hasn’t been processed yet, we recommend upgrading to Priority Order Delivery here. Priority orders are processed within 2 business days and shipped via USPS Priority Mail which takes 1–3 business days.
If you urgently need a digital version of your ID or certificate, you can upgrade to Immediate Digital Access here. Your digital order will be processed within 1 business day, and then you can see your ID via our online registry here.
*Note: All Immediate Digital Access and Priority orders are final. During the busy holiday season (Nov 15th – Jan 6th), there may be a delay causing orders to arrive in 7–15 business days.
Priority orders are processed within 1 business day and shipped via USPS Priority Mail which takes 1-3 business days.
You can add this service to your order here, or add it from the product page’s sidebar on all future orders.
*Note: All immediate digital access orders are final.
If you believe a mistake was made with your order, please contact us by clicking the "I still need help button" below. You can send us a message on the next page.
Unfortunately, as our policy states throughout our website, in our FAQ, and Terms and Conditions, all orders with Immediate Digital Access are final and cannot be canceled or refunded.
If you made a typo or photographic error while submitting your order, we’ll try our best to make adjustments for you, free of charge, if your order hasn’t been processed yet.
Please contact us by clicking the "I still need help button" below. You can send us a message on the next page.
Unfortunately, as our policy states throughout our website, in our FAQ, and Terms and Conditions, all vest orders are final once shipped.
If you need to exchange your vest due to the size, we have a 14-day exchange policy (for a flat fee of $10). Exchanges and refunds for vests will not be accepted outside the 14-day window.
You can read more about our exchange policy in our FAQ and Terms and Conditions. We have a 14-day exchange policy (for a flat fee of $10).
Exchanges and refunds for vests will not be accepted outside the 14-day window.
Yes, please read more about shipping internationally here for more details.
You can read more about our return policy here and in our Terms and Conditions.
Our customer support is 100% digital; we do not provide phone support.
The best way to contact us is by clicking the "I still need help button" below. You can send us a message on the next page.
You can order a copy of an existing ID card here.
Replacement cards are available at a discounted price which includes shipping and handling.
Qualifying for a service dog requires an eligible disability and a dog that has been fully trained to perform a job or task directly related to that disability.
Paraphernalia like ID cards, registrations, and certificates are only for use by service dog handlers who meet all ADA requirements. They do not substitute for properly qualifying for a service dog. They provide a visual signal that the dog is a working animal and not a pet.
If you’re interested in a psychiatric service dog and unsure whether you have an eligible condition, you might be interested in a PSD letter.
You can read more about service dog requirements here.
Under the ADA, third parties are allowed to ask two questions to verify a service dog: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform?
If you are flying with a service dog, you will need to complete the DOT’s Service Animal Form.
You can use items like ID cards, certificates, and vests to help signal that your dog is a service animal. Third parties, however, cannot make these items a requirement for accommodation - they are used by service dog handlers for their convenience.
Qualifying for a psychiatric service dog requires an eligible disability and a dog that has been fully trained to perform a job or task directly related to that disability.
Only one person and one animal can be identified on each card.
Immediate digital access gives you the ability to view your animal’s registration online via our web portal within 1 business day of our staff receiving your order.
You can add this service to your order here, or add it from the product page’s sidebar.
*Please note: All immediate digital access orders are final.
PSD letters are for current and potential owners of psychiatric service dogs.
A PSD letter is a signed document from a licensed healthcare professional that states whether you have an eligible condition for owning a PSD.
You can read more about it here:
A dog is not considered a service dog until it has been trained to perform a task relating to a disability. In addition, because service dogs have public access rights, they should also have the ability to remain calm, focus and obey commands in public environments.
Passing a public access test demonstrates that a dog has mastered the skills necessary to accompany their owner in public.
We offer a PAT certificate which you can read more about here.
To qualify for an emotional support animal, you need an ESA letter from a licensed healthcare professional.
After qualifying for an ESA, you can obtain accessories like ID cards to easily signal to others that you are being accompanied by an assistance animal.
You do not need more than one PSD letter. A PSD letter does not apply to individual service dogs - it addresses whether the owner has a qualifying ADA disability for purposes of owning a psychiatric service dog.
You can read more about PSD letters here.
You can read more about the international use of our products here.
You can read more about how to complete the DOT form here and more about flying with your service dog here.
You can read more about flying with your service dog here.
The DOT does not recognize any form of "Psychiatric Service Animal Certification" from any organization.
To fly with a Psychiatric Service Dog, you will need to complete the DOT's Service Animal Air Transportation Form.
Please see these links for more information on how to fly with a service dog:
The number that the airline is seeking is not a number you obtain from ServiceDogCertifications. The ID is likely a number that your airline will give you once your service dog has been approved.
You do NOT need any type of certification or registration number from an organization like SDC to fly with a service dog on U.S. airlines.
In order to fly with a service dog, you must complete the DOT's Service Animal Air Transportation Form and submit it to your airline in advance. We wrote an article on how to complete this form here.
Once the form is approved, the airline should issue an ID number to you. We recommend contacting your particular airline to confirm their process.
The only document you need in order to fly with a service dog is the DOT's Service Animal Air Transportation Form.
You do not need to submit any registration or certification to the airline. Those documents are entirely optional for service dog owners.
Please see these pages for more information:
A PSD letter is not intended to be submitted to airlines. PSD letters are used to help establish whether you have a qualifying disability under the ADA.
In order to fly to/from the U.S., you need to complete the DOT's Service Animal Air Transportation Form. We recommend contacting your airline to see what their specific requirements are.
Please see these pages for more information on flying with a service dog:
Both ADA and DOT rules allow handlers to train service dogs on their own. The DOT had this to say about training service dogs:
"We also note that the rule does not require service animal users to incur the cost of training by third party schools or organizations; service animal users are free to train their own dogs to perform a task or function for them."
Please visit this link for more information on how to complete the DOT form:
Service dogs need to be trained to perform a specific task directly related to a disability. Service dogs can be trained by the handler or with help from a professional.
If you are uncertain how to proceed, we recommend consulting a local dog trainer for advice. You can read more about service dog requirements here.
Service dogs should also be able to pass a Public Access Test.
There is no special training needed for emotional support animals, but they should be able to obey basic commands and need to be well-behaved. Qualifying for an emotional support animal requires an ESA letter.
Unfortunately, we do not provide training services or referrals.
Our products and services are only intended for service dog handlers who have already trained their animals.
You can find some starting information about service dogs here.
You can also find answers to some commonly asked questions about service dogs via this FAQ.
The products and services available on our site are helpful tools used by service dog owners to signal to the public that their companion is a working animal. Paraphernalia such as vests and ID cards can help protect against intrusive inquiries and set proper boundaries, but they are optional.
Although registration is not a requirement, it can be helpful to register and obtain a Service Dog ID card to identify your animal as a service dog and not a pet. Third parties cannot make proof of registration a requirement for accommodation of a service dog.
You can learn more about registering a service dog here.
You can learn more about service dog access rights here.
A psychiatric service dog (PSD) is a type of service dog that helps with mental health conditions. PSDs have the same rights as service dogs for people with physical disabilities.
You can learn more about psychiatric service dogs here.
Service dog owners use ID cards and certificates at their option to signal that their dog is a working animal in order to avoid intrusive confrontations and set proper boundaries.
There is no need to have an ID, certificate, vest, or other accessories specific to the type of service dog you have (hearing, alert, psychiatric, etc.).
You can learn about the difference between therapy animals and service dogs/emotional support animals here.
You do not need to provide us with your ESA letter. However, to purchase ESA-related paraphernalia, you need to have a valid ESA letter.
For information about how to qualify for an ESA letter online, please visit this link. You can read more about ESA letters here.
When you’re ready, you can order a custom ESA ID and/or vest for your emotional support animal.
Under the ADA, service dog owners do not need any specific documentation.
Items like ID cards, registrations, and certificates are used by service dog handlers for personal convenience. To purchase these items, you must have a properly qualified service dog.
The products we offer are intended for owners of assistance animals who already have qualified their animal.
PSD letters and ESA letters, however, can be obtained before adopting the animal.
You can read more about how to get an ESA letter online here.
For information about how to get an ESA letter online, please visit this link. You can also read more about ESA letters here.
To verify you own a service dog, your landlord can ask you two questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform?
A service dog ID card is for your personal convenience. A landlord cannot make having an ID card a requirement for accommodation.
If you own an emotional support animal, your landlord can request to see an ESA letter.
Service dogs are generally exempt from pet weight and size limitations. You can read more about service dog housing rights here.
Service dog documentation like ID cards and certificates are used by handlers at their option. A landlord cannot make having these items a requirement for accommodation.
You do not need a doctor’s note for your service animal. Owners of psychiatric service dogs often obtain PSD letters from healthcare professionals, but they are not mandatory.
Service dogs are generally exempt from breed restrictions.
You can read more about service dog housing rights here.
If you are a dog trainer looking for bulk order discounts, listing your business on our dog trainers page, writing for us, or another opportunity, please use the “I still need help” button below and send us a message! We want to hear from you.
Please use the contact form below to get in touch with us or email us at info@servicedogcertifications.org. For messages regarding your order or a potential order, please allow 1-2 business days for a customer service representative to get back to you!
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