Amtrak’s Service Dog Policy in Plain English

Amtrak welcomes service animals, allows them to be on board for free, and offers resources to ensure a positive experience. However, Amtrak has its own rules governing service dogs aboard the train, and it’s important to understand them before purchasing a ticket. We’ll explain Amtrak’s service dog policies in easy-to-understand terms. 

In this article:

• Amtrak’s definition of a service dog
• Rules for service dogs while on the train
• Amtrak’s policy for denying service dogs
• Preparing for an Amtrak journey with your service dog

Amtrak’s Definition of a Service Dog

Amtrak is very specific about what a service dog is — and isn’t. According to their website, “Service animals are trained to do work or perform tasks directly related to a person’s disability and are permitted in all areas where passengers are allowed.” This is basically identical to how the Americans with Disabilities Act defines a service dog and the qualifying disabilities are the same. Amtrak has no restrictions on the size or breed of your service dog.

Before taking your service dog aboard a train, however, it’s important to understand that:

• Emotional support animals and therapy animals are NOT considered to be service animals by Amtrak. Instead, they are considered to be pets. They may be allowed on board, but there are fees and additional rules for pets that don’t apply to service animals.
• Anyone who misrepresents their pet as a service animal risks being removed from the train. 
• Members of the Amtrak staff reserve the right to ask what active task(s) the service animal performs directly related to the passenger’s disability. That means it’s a good idea to have a clear answer ready.

Rules for Service Dogs While on the Train

While aboard Amtrak trains, service dogs must be under their owner’s control at all times. That means keeping your dog on a leash, harness, or other tether under most circumstances. However, Amtrak does recognize that a leash might sometimes interfere with your dog’s work. And for some disabled individuals, alternative options may be appropriate. 

No matter how you manage your dog aboard the train, you must never leave it unattended. And it’s never appropriate to ask Amtrak staff to keep an eye on your service dog.

Your dog must also be on the floor and out of the way of fellow passengers. Depending on the dog’s size, they may be under your seat or at your feet. They are not allowed in the aisle, on seats, or beds. They are, however, allowed in dining areas and restrooms.

Amtrak’s Policy for Denying Service Dogs

Amtrak personnel have the right to ask you to remove your service dog from the train under specific circumstances. For example:

• Your dog is barking repeatedly and causing a disruption
• Your dog is not housebroken
• Your dog is growling, snapping, or acting aggressively toward other passengers or animals (remember that pets are allowed, though under a different set of rules)

If you are asked to remove your dog, Amtrak gives you the option of handing them over to another person or animal control at a train stop and continuing your ride alone. You may, however, be asked to continue your ride at a different time.

Preparing for an Amtrak Journey with Your Service Dog

While your service dog is welcome aboard any Amtrak train, it’s important to select an appropriate route and communicate with Amtrak staff ahead of time. Your dog must be completely potty trained and able to wait to relieve themselves until the train is stopped for at least a few minutes. No pads or litter boxes are allowed onboard.

Here are some simple steps to take as you prepare for your journey:

• Choose a dog-friendly route. For example, the auto-train from Virginia to Florida includes only one stop during which you can walk your dog. If your dog needs more frequent breaks, you’d be better off choosing a different route.
• When buying your ticket, use Amtrak’s online questionnaire to let the staff know you’ll bring a service dog along.
• Before boarding your train, contact the conductor, if possible. Introduce them to your dog and explain the work it does for you. Then, ask the conductor for help identifying appropriate stops for a walk — and ask them to signal you when it’s time to return to the train.
• Consider putting your dog in a clearly marked Service Dog vest or other service dog gear to avoid having fellow passengers question your right to keep your dog next to you throughout your journey.

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